T & C's

Returns & Exchanges

There are no returns or refunds on original artworks, so please choose carefully and check measurements. Goods can be exchanged within 14 days of purchase however, any additional postage costs are at the buyer's own expense.

Unfortunately, as a small business, Ahki Illustration cannot accept returns due to a change of mind. If you receive a damaged parcel please take photos, keep the parcel and contact us within 24 hours of receiving your delivery. Any time after this will not be considered. 

Damages

Every effort is taken to package your artwork carefully and minimise the risk of damage. In the unlikely event any damage occurs in transit, please contact Ahki Illustration straight away with photos. We can then arrange a replacement or refund.

Shipping

Please make sure the address you provide is correct. With full name, House/apt./unit Number, street name, suburb/town, state, postcode/zip code, and country. If your items are sent back to me you will have to pay for postage again. I am not responsible if you provide the wrong address.

Orders of A5 and A4 prints will be sent as large letters and therefore will not have tracking included.
Orders of A3 and larger will be sent with a tracking number that will be emailed to you at time of dispatch.
Orders will be dispatched from Torquay, Australia within 3 business days of purchase.

I hope these answer questions you may have, but if you have any other queries please contact us.